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FAQs
Q. Can I purchase computer and
network hardware and software through VPNtranet?
Q. How can I reach a Technical Support resource?
Q. What are the hours of operation for your Technical
Support?
Q. Can I access my email from outside my office?
Q. How long will it take to transfer my service
to VPNtranet?
Q. How do I move my access for e-mail to VPNtranet?
Q. How do I make changes to my account?
Q. Can VPNtranet provide network support services
at my location?
Q. How can I learn more about support services for
my specific business needs?
Q. I have a local dial up account. Where can I find
local dial up numbers?
Q. Does VPNtranet provide connectivity and services
in my area?
Q. Can I purchase
computer and network hardware and software through VPNtranet?
A. Yes, we sell a large assortment of equipment from a variety
of vendors including such vendors as Cisco, Lucent, Watchguard,
Dell, IBM, Microsoft, etc.
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Q. How can I reach
a Technical Support resource?
A. The phone number for Technical Support is 423-664-8600
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Q. What are the
hours of operation for your Technical Support?
A. VPNtranet has a staffed Network Operations Center (NOC)
available 24 hours a day, 7 days a week, 365 days per year.
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Q. Can I access
my email from outside my office?
A. Yes. You can reach your email at http://mail.vpntranet.com
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Q. How long will
it take to transfer my service to VPNtranet?
A. The length of time it would take to transfer service is
dependent on the type of service you select. Once a contract is
signed and a site survey completed by our staff, we will assign
a target date to implement our services that is convenient for your
company.
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Q. How do I move
my access for e-mail to VPNtranet?
A. Please contact our NOC at 423-664-8600 or by e-mail at
sales@vpntranet.com
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Q. How do I make
changes to my account?
A. Contact your Account Executive or our NOC by calling 423-664-8600.
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Q. Can VPNtranet
provide network support services at my location?
A. Yes. VPNtranet provides emergency support services for
local area businesses. Also available are prepaid services at reduced
rates. We have clients using from 2 to 100 hours per month to support
their internal network operations. Attractive rates make this prepaid
option a very strong value proposition for our clients.
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Q. How can I learn
more about support services for my specific business needs?
A. Contact our office at 423-664-8400 or by e-mail at sales@vpntranet.com
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Q. I have a local
dial up account. Where can I find local dial up numbers?
A. http://www.cisp.com/networks/
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Q. Does VPNtranet
provide connectivity and services in my area?
A. Contact our NOC at 423-664-8600 or our Sales Office at
423-664-8400 or by e-mail at sales@vpntranet.com to check availability
in your area.
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